RFP Database

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Find open CRM Software RFPs from state agencies, local governments, school districts and higher ed institutions.

2 opportunities shown.

Recent buying indicators

Recent board meeting, budget, plan, and contract evidence, connected to the buyer and relevant decision-makers.

ABOct 2
Why now

- Edmonton's 311 service is actively modernizing, having resolved 98.7% of inquiries on first contact and improved ticket closure compliance from 70% to 94% since November 2023. - Administration is evaluating replacement options for its legacy CRM system ahead of a 2030 end of life, with no vendor or budget yet selected. - Councillors raised specific pain points, including one-way communication on forwarded requests, lack of resolution updates, and duplicate submissions, prompting a request for data on inter-agency referrals. - Administration is working to display expected resolution timelines in the 311 app, automate workflows with policy…

Meeting MentionPre-RFPDetected: Oct 2
Key Contacts · Verified by Starbridge
Leslie Glasbeek
Audit and Investigations Manager
Allen Manuel
Auditor

Why now

- The Port Orchard Municipal Court is seeking approval to purchase the Journal case management system to replace its current JIS system before the state-mandated shutdown in December 2027. - Court officials detailed that the state's mandated Enterprise Justice system is inefficient, causing 28-minute DUI dispositions, inaccurate criminal records, and potential staff burnout. - The court has identified Journal as the preferred system because it is used by Kitsap County District Court and the prosecutor's office, ensuring interoperability. - The Finance Committee recommended the purchase, and the project is planned for the 2027 budget with…

Meeting MentionPre-RFPDetected: Sep 15
Key Contacts · Verified by Starbridge
Gretchen Isaksson
Accounting Assistant II
Patti Saltsgaver
Accounting Assistant II
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